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 Which Partner Is Best When Using A Hybrid Cloud Approach?

According to ZK Research, 85% of organizations want to use hybrid cloud solutions for unified communications. The terms "hybrid deployments" or "hybrid cloud communications" means Unified Communications-as-a-Service (UCaaS) and Contact-Center-as- a-Service (CCaaS) solutions that are partially and locally deployed in the cloud. 

Hybrid solutions are standard because they offer more options and ways to make your way to the cloud. Also, they help the rapid migration of companies that still have old management systems to manage and maintain. But with so many vendors, how do you know which one is suitable and perfect for your hybrid approach? Here are some criteria to form your assessment.

Flexible Solutions: Make Adjustments As Your Enterprise Evolves

Partners that inherently offer multiple options are best suited for hybrid systems, as you will have more features to edit your migration path and continually tweak as things change. For example, when comparing partners, look for options in the following areas:

  • Any Device: Can you consume service/tech using any device - whether it's your existing PBX gadgets, spread out in different locations, or a long list of endpoints and your own machines (or a combination of both)? Ask your provider for a list of compatible endpoints and, if necessary, a certification process to make sure your phones are SIP compliant.

  • Any Service: what different environments can you use to receive the service? Can you get it through PRI, SIP trunking, or a hosted service?

  • Any Network Access Methodology: What features and flexibility will you have in network connectivity, data transport, or access methodologies? Can you use SD-WAN and connect through public broadband or private network access? Can you create a hybrid network? How is the process of changing the types of connectivity?

  • Flexible Licensing: Does your vendor lock you into solutions, or can you switch from one deployment system to another, from on-premises to hosted and cloud services?

  • Additional Security Services: Will you have the option to add 24/7 proactive security monitoring or an end-to-end managed detection and response system?

Service Excellence: Collaboration and IT infrastructure 

Transferring contact centers to the cloud is just as important, and, like UCaaS, it's not just about buying and implementing independent technology. Migration requires critical IT elements, including connectivity needs and telephony; PSTN, call control, SIP channeling, and hybrid network model.

There are a lot of stakeholders and the underlying infrastructure that need to work together - building a globally reliable network integration, platform, and close collaboration the three most significant success factors.

The IT structure and collaboration between partners should not be evasive in the proposed solution. The more proven the IT architecture and the more visibility you have in designing the solution - the better.

The design of the solution should provide details about:

  • If the network connectivity is incorporated into CCaaS and UCaaS technology

  • Where and when private connectivity is used for local or PBX-based service

  • Functions available from SIP trunking tech and providers

  • How call flow paths will be unified through the network service

  • Your custom roadmap and migration timeline

  • Responsibilities for team alignment and project management 

The Best Partners For Hybrid Cloud Technologies

Centralize on-premises and cloud resource control with a set of hybrid cloud management tools. These tools offer security, cost and performance monitoring, reporting, and analysis capabilities. 

There are many hybrid third-party cloud management tools or partners, including:

1. CloudBolt, 

2. Nutanix, 

3. Scalr, and 

4. Embotics. 

Carefully evaluate your hybrid cloud management tools before you choose. Explore and test the several features in your environment to select the tool that fits your organization's specific hybrid architecture.

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