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Having issues with your iPhone not identified on iTunes? Are you looking for a way to fix the “An iPhone Has Been Detected But It Could Not Be Identified” error on iTunes? If so, here’s how to resolve it.

With a little troubleshooting, you can fix the detected-but-not-identified error in iTunes for good.

Many iPhone users have ask for help about the “An iPhone has been detected but it could not be identified” annoying error on iTunes. It’s also an issue that we ourselves have faced in the past. Many have tried numerous solutions but still facing the same problem. Some of the solutions are using a different USB cable which didn’t fix anything, changing USB ports which also didn’t fix anything, and updating or re-installing individual components of the Apple/Windows individual drivers which didn’t do anything at all. Of course, you can go ahead and try them to if it might work for you.

However there’s only one solution that fix the issue for us which is uninstalling iTunes completely. We uninstalled iTunes and all associated helper application, files in a specific order, then reinstalled them afresh. That simple solution fixed everything. Of course, the procedure to do this is a bit log, but sometimes you have started afresh before you can solve some issues.

The first thing to do here is to uninstall iTunes, all its helper and background apps. 

Now head over to the “Uninstall or change a program” menu in Windows. You can reach there by navigating to Control Panel > Programs > Programs and Features. Or you can use a quicker way which is by pressing the Windows+R shortcut keys, enter “appwiz.cpl”, and press OK.

Then look for “iTunes” and right click on it. Then select “Uninstall”.

Once you’ve finished uninstalling the iTunes app, you can proceed to uninstall the following helper and background apps, in the order presented below:

Apple Software Update

Apple Mobile Device Support


Apple Application Support

So once you have iTunes with all the background and extension applications removed, you can restart your computer. After restarting your computer, open your browser and then head over to this site to download the latest iTunes for windows. After downloading it, double-click on it.

Then the installer will reinstall iTunes and all the applications we just removed. Now restart your computer again to make sure everything is fixed. Then connect your iOS device into your PC through the USB cable to see whether it solves it.

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