Customer service can be defined as a means of providing quality and value product or service that satisfies the needs and wants of customers in order to keep them coming back.
Good customer service produces:
1. continued success,
2. increased profits,
3. higher job satisfaction,
4. improved company,
5. improved organization morale,
6. better teamwork,
7. and market expansion of services/products.
The Professional Qualities in Customer Service?
Professionals who frequently deal with customers (inside and outside the company) need to endeavor for certain qualities to assist them answer customer needs:
1. Friendliness: The service provider must be friendly, polite and sociable.
2. Empathy: The customer needs to know that the service provider appreciates their wants and circumstances.
3. Fairness: The customer wants to feel they receive adequate attention and reasonable answers.
4. Control – The customer wants to feel his or her wants and input has influence on the outcome.
5. Information: Customers need information about products and services but in a pertinent and time-sensitive manner.
No comments:
Post a Comment