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Telephone etiquette in Customer Service, is the ethics that surround appropriate communication over the phone with prospects and customers.

Ways of creating first positive impressions
:

1. Responsiveness and Swiftness

2. Responsibilities to Issues

3. Quick problem solving Attitude

4. Offering immediate assistance to issue at hand

5. Friendliness

6. Using customer’s name in a conversation

7. Pleasant voice tone

8. Polite and courteous manners

Ways of creative negative impression:
• Making prospects or customer wait

• Not answering the phone appropriately

• Not saying “please” and/or “thank you” or other pleasant words

• Speaking too loudly or harshly

• Focusing on another task while addressing or servicing a customer.

Lastly, First impression last longer for prospects and Good Follow up makes customers want to come back.

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