Phrases you should use in place of the wrong ones in ethics of customer service.
- I don’t know
- I'LL FIND OUT
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- LET ME TRANSFER YOU TO THE RIGHT PERSON
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- I UNDERSTAND YOUR FRUSTRATION, LET’S SEE HOW WE CAN SOLVE THIS PROBLEM
-Calm down
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- WE APOLOGIZE FOR THIS
-I’m busy right now
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- PLEASE HOLD AND I’LL BE RIGHT WITH YOU
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- WE'LL GET BACK TO YOU ON THIS
-That’s not my fault
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- LET’S SEE WHAT WE CAN DO ABOUT THIS
- You need to talk to my manager or supervisor
- LET ME FIND THAT OUT FOR YOU
-It is the fault of the computer or the system
- ITS A TECHNICAL ISSUE, WE ARE WORKING ON IT
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- ITS A TECHNICAL ISSUE, WE ARE WORKING ON IT
Note: It is only when the manager or supervisor ask to talk to the customer that you can transfer him or her to the manager or supervisor in charge.
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