Major Do’s and Don’ts Of Customer Service

Major Do’s and Don’ts Of Customer Service
Phrases you should use in place of the wrong ones in ethics of customer service.

- I don’t know 

- I'LL FIND OUT

- That’s not my job OR That’s not my department.

- LET ME TRANSFER YOU TO THE RIGHT PERSON

- You are right, that is bad 

- I UNDERSTAND YOUR FRUSTRATION, LET’S SEE HOW WE CAN SOLVE THIS PROBLEM

- Calm down

- WE APOLOGIZE FOR THIS

- I’m busy right now

- PLEASE HOLD AND I’LL BE RIGHT WITH YOU

- Call me back 

- WE'LL GET BACK TO YOU ON THIS

- That’s not my fault 

- LET’S SEE WHAT WE CAN DO ABOUT THIS

- You need to talk to my manager or supervisor

- LET ME FIND THAT OUT FOR YOU

- It is the fault of the computer or the system
- ITS A TECHNICAL ISSUE, WE ARE WORKING ON IT

Note: It is only when the manager or supervisor ask to talk to the customer that you can transfer him or her to the manager or supervisor in charge.