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Friday, November 18, 2016

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How to Request for a Refund for iTunes or App Store Purchases from Apple

Oyetoke Tobi - Friday, November 18, 2016

Are you having problems with movies, apps or any other things you purchased on App Store? Do you know that you can request for a refund directly from Apple? Yes it is possible to get a refund for iTunes or App Store purchases and in-app purchases.

If you have an issue with music, movies, TV shows, books, or apps you purchase from iTunes or the App Store, you can ask for a refund from Apple. But you must have a valid reason for the request because it's not meant to be a method of getting free trials or short term use of their product. 

However, if you purchase something by mistake, buy the wrong thing, get the wrong thing, you don't get anything, or what you bought isn’t working when you try to use it the first time, then that will be a valid reason to get your money back.

So here’s how to get a refund from Apple

How to request for a refund with your iPhone or iPad

Unfortunately, Apple hasn't created or added any links you can use to report problems in iTunes Store or App Store apps, so you’ll be using the web on your iPhone, iPod touch, or iPad. Or you can head over directly to problem reporting via your email receipt if that is more convenient. So you’ll be using your Mail app for this method

Open Mail from your phone Home screen.

Then search for "Your receipt from Apple".

So tap on the receipt for the purchase your want it to be refunded. 

Then tap the Report a Problem link beside the purchase you want to report. Then from there, you will be redirected to Apple's problem reports page.

It may prompt you to enter your Apple ID information. So enter your Apple ID and password.

Then tap on Choose Problem dropdown menu and select a problem from the menu displayed.

Enter the details of the problem you are facing with the thing you purchase, and then tap on Submit.

You will receive a feedback from Apple in a few days to a week. You should receive a mail if your request for a refund is approved or not.

How to Request for a refund with the Web browser

In case you are not with your computer, obviously, you can still request a refund using any web browser anywhere.

Just head over to Apple's problem reports page.

Then sign in with your Apple ID user name which is your email address and password.

Then choose the appropriate tab. It can either be all, music, movies, TV shows, apps, or even books.

Then click on Report a Problem beside the purchase you want a refund for.

Then click on Choose Problem dropdown menu and select the problem you are facing from the menu.

So type in details about the problem you are facing and then click Submit.

You will receive a feedback from Apple in a few days to a week. You should receive a mail if your request for a refund is approved or not.

How to request for a refund with iTunes on Mac or Windows

In case you want to use iTunes on either Mac or Windows, you can follow the below steps

Open iTunes on either your Mac or Windows PC.

Then click on Account.

Enter your Apple ID and password if prompted.

Then click on “See All under your Purchase History”.

So click on the arrow beside the purchase batch that contains the purchase you'd like a refund for.

Then click on Report a Problem at the bottom of the purchase batch.

Then click on Report a Problem beside the item you wish to report. You will also be redirected to Apple's problem reports page.

So sign in with your Apple ID user name and password.

Choose the correct tab. It can either be all, music, movies, TV shows, apps, or even books.

Then select Report a Problem beside the purchase you want a refund for.

Then click on Choose Problem dropdown menu and select the problem you are facing from the menu.

So type in details about the problem you are facing and then click Submit.

You will receive a feedback from Apple in a few days to a week. You should receive a mail if your request for a refund is approved or not.

App Store refunds usually need a day or two to process. So you might get in touch with Apple support to confirm the reason for the request. 



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